A low-quality PDF often scrambles these lists or omits the critical "counterfeit" behaviors (e.g., the counterfeit of "Talk Straight" is "Spin" or "Withholding Information").
You're looking for a paper on "The Speed of Trust" by Stephen Covey. Here's some information about the book and a possible way to access it: The Speed Of Trust Stephen Covey Pdf Free Download
Below is a review of the search experience itself, followed by an analysis of why the book’s content makes it worth paying for. A low-quality PDF often scrambles these lists or