If you cannot use the "Forgot Password" feature (e.g., security questions were never set up, email not configured, or you're locked out completely), SEPM provides a that directly modify the embedded database.
Marta was the sole security administrator for a mid-sized logistics firm. The SEPM console hadn’t been opened in six months because the environment was “set and forget.” That changed at 3:00 AM when a compliance audit alert fired, requiring immediate access to the policy logs. Marta typed in her credentials: Access Denied . She tried the fallback service account: Access Denied . Her heart rate spiked. The previous admin had left the company two years ago, and the password vault was last updated in 2018.
