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Administrative Blocks: The facility itself may have blocked your number due to a violation of prison rules or an ongoing investigation. Step-by-Step Solutions to Unblock Your Number
Step 3: Remove "Call Waiting" and "Three-Way Calling"If your number was blocked due to suspected "interruption," it is likely because of your phone's features. To prevent future blocks:
However, the stakes change when a call is blocked for security reasons. Correctional facilities retain the right to block numbers for a variety of reasons, including suspected harassment, three-way calling violations, or contact with victims or co-conspirators. If a number is blocked due to a security flag, the process to unblock it shifts from a financial transaction to an administrative appeal. The recipient must contact the facility’s administration or the specific prison mail and phone supervisor. This process often requires proving identity and demonstrating a legitimate reason for contact, such as a familial relationship or legal necessity. It is a gatekeeping measure that requires the free citizen to submit to the scrutiny of the carceral institution simply to speak to a loved one.
If you accidentally blocked the number on your device, you must manually remove it from your block list. : Open the Settings app. Tap Phone > Blocked Contacts .
Most prisons use specific vendors to handle inmate calling. If you accidentally pressed a digit (often "9" or "7") during a call to block future communication, you must contact these providers directly to remove the restriction.
Log in to your Securus online account , navigate to "Block/Unblock Calls," select the number, and click "Unblock".
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$19.99/month
$79.99/life (20% off) how to unblock a prison call
Administrative Blocks: The facility itself may have blocked your number due to a violation of prison rules or an ongoing investigation. Step-by-Step Solutions to Unblock Your Number
Step 3: Remove "Call Waiting" and "Three-Way Calling"If your number was blocked due to suspected "interruption," it is likely because of your phone's features. To prevent future blocks:
However, the stakes change when a call is blocked for security reasons. Correctional facilities retain the right to block numbers for a variety of reasons, including suspected harassment, three-way calling violations, or contact with victims or co-conspirators. If a number is blocked due to a security flag, the process to unblock it shifts from a financial transaction to an administrative appeal. The recipient must contact the facility’s administration or the specific prison mail and phone supervisor. This process often requires proving identity and demonstrating a legitimate reason for contact, such as a familial relationship or legal necessity. It is a gatekeeping measure that requires the free citizen to submit to the scrutiny of the carceral institution simply to speak to a loved one.
If you accidentally blocked the number on your device, you must manually remove it from your block list. : Open the Settings app. Tap Phone > Blocked Contacts .
Most prisons use specific vendors to handle inmate calling. If you accidentally pressed a digit (often "9" or "7") during a call to block future communication, you must contact these providers directly to remove the restriction.
Log in to your Securus online account , navigate to "Block/Unblock Calls," select the number, and click "Unblock".