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Emotional intelligence refers to the ability to recognize and understand emotions in oneself and others, and to use this awareness to guide thought and behavior. Goleman identifies five key components of EI: [Link download] Emotional intelligence refers to the ability

: Mengelola hubungan, berkomunikasi dengan jelas, dan menyelesaikan konflik secara konstruktif. Mengapa EQ Penting? Book Summary - Emotional Intelligence (Daniel Goleman) berkomunikasi dengan jelas