Colaboradores Ocaso Portal 【PLUS】

Follow an incident from its initial assignment to final resolution, ensuring no detail is lost in the process. 2. Enhanced Incident Documentation

| Problem | Solution | |---------|-----------| | | Click "Olvidé mi contraseña" (Forgot password). Enter your registered email or employee ID. A reset link will be sent within 5–10 minutes. | | Account locked | After 3–5 failed login attempts, the account locks automatically. Contact the IT helpdesk or your HR business partner to unlock it. | | Portal not loading | Clear browser cache and cookies. Try incognito mode. Disable VPN if it routes through a different country. | | Token/SMS not received | Ensure your mobile number is correct in the system. Check spam/junk folder for email tokens. Wait 60 seconds before resending. | | "Invalid credentials" despite correct password | Caps Lock might be on. Copy-paste passwords carefully. Alternatively, your account may have been migrated to a new system (rare but possible). | colaboradores ocaso portal

to track incidents and manage tasks directly from their phones. expand this story Follow an incident from its initial assignment to